Skills:
Requires an in-depth knowledge of networking technologies including TCP/IP, DNS, HTTP, Web performance parameters, and experience with switches, routers, and firewalls in Intranet/Internet/Extranet environments.
Strong UNIX O/S and Windows Server knowledge is required with solid understanding of NFS/CIFS protocols a plus.
Troubleshoot client to server issues. Solid working knowledge of high availability architectures, TCP/IP, Switching, VLANs and Routing (L2/3).
Solid knowledge of streaming media technologies (RTP/RTSP, MPEG, WMT, Real, QuickTime) a plus but not required.
A key requirement is for the SE to be able to explain in detail, granular packet walk-throughs of supported solutions and how they interact with and compliment it.
The ability to display historical strength working closely with Engineering, Product Development, and Technical Support organizations is a key element of this position.
In-depth industry knowledge in the appropriate market segment(s) and in-depth technical knowledge in at least one area of specialization/solution
Strong interpersonal and presentation skills
Excellent written and verbal communication, listening, negotiation and presentation skills.
Ability to work effectively, add value as a team member and assume a leadership role for the team.